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Leading Technology for Seamless Teva api Customer Experience

Salesforce CRM Delivers Leading Technology for Seamless Teva api Customer Experience

By Yaara Leonov, Customer Service Projects Manager for 

Leading Technology for Seamless Teva api Customer Experience

We are very excited to announce that Teva api will launch Salesforce CRM next month – June 2016. Salesforce is an online customer relationship management platform (CRM) that will enable us to respond more quickly to customers’ needs, handle inquiries more efficiently, and provide each and every customer with comprehensive, up-to-date account information. 

Customer Experience Article

Later this year, when Teva api Online customers' portal will be formally launched, both the CRM and the customers' portal will be fully integrated. When a customer logs in, they will be able to view essential account information and their interactions with Teva api all in one place.

 

They can download technical information about products from a self-service library, track the status of current orders, research the history of past orders, review all communications with Teva api Customer Experience experts, and easily submit service requests. Account managers will be able to provide quotes more quickly, anticipate upcoming product needs, and create a variety of reports for customers. To sum it up, Salesforce will give Teva api customers a faster and more efficient way to connect with us.

 

Salesforce CRM will go live the second half of June and its tools and features will be available to all Teva api customers by the end of this year. We look forward to providing a more personalized experience for every customer, and will be counting on your feedback to help us make it even better.

 

To learn how Teva api’s team of experts can meet your specialized needs, please contact us